Be sure to inform your airline or your travel agency at least 48 hours before your scheduled time of departure of your need of assistance, usually during the reservation process.
Passengers needing assistance from the special meeting points at the airport should notify the service provider of the airport directly using the form below.
* all above-mentioned services are covered by EU-Regulation 1107/2006 and are free of charge for the passenger
** unless she or he is an elderly person, the passenger can directly be charged for this service
Please specify whether the passenger is travelling alone or is accompanied throughout the journey by a person or service animal:
Please be present at the airport at one of the reception points (see map) 2 hours before your flight departure time.
The information collected by the Basel-Mulhouse Airport is subject to electronic processing to enable us to respond to your inquiries. Information marked with an asterisk is mandatory; without such information, we will not be able to respond to your request. The recipients of the data are the internal departments of the Basel-Mulhouse Airport and, where appropriate, its subcontractors. The data is retained for the time required to process your request.
In accordance with the EU Regulation 2016/679, you have the following rights as regards your data: right to access, correct and erase, right to limit data processing and the right to data portability. You may also define the guidelines concerning the storage, erasure and communication of your personal data after your death.
To find out more about how we manage your personal data and to exercise your rights, see our Data Protection Policy.