Air Passenger Rights

Denied boarding? Cancelled? Delayed for a long time?

Airlines have a legal obligation to inform you about your rights and where to complain.

Official document of the European Commission about Air Passenger Rights in the European Union:
Air Passenger Rights - PDF (500 KB)

Mobile app "Your passenger rights at hand" of the European Commission:
http://ec.europa.eu/transport/passenger-rights/en/mobile.html

For more information: http://ec.europa.eu/transport/themes/passengers/air


Brochure of the European Consumer Centre Germany:
Air Passenger Rights: Travel Smart! - PDF (1.44 MB)

Mobile app "ECC-Net Travel" of the European Consumer Centre Germany:
www.evz.de/en/publications/ecc-net-travel-app

For more information: www.evz.de/en/consumer-topics/travelling/travelling-by-air