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All complaints by people with reduced mobility need to be addressed

- by letter to the following address:

Basel-Mulhouse Airport
Passenger Service "PMR"
Postfach 142
CH - 4030 Basel


Basel-Mulhouse Airport
Passenger Service "PMR"
BP 60120
F - 68304 Saint-Louis Cedex

- Reception of a complaint will be confirmed immediately.
- Treatment of a complaint will be finalised within 21 days at the latest.
- In case of unsatisfactory settlement of the complaint, the person with reduced mobility may address his/her claim to the EU enforcement authorities.