Services for people with reduced mobility

Waiting times at the airport

Services

All toilets are accessible by people with reduced mobility.
Public phones are conforming to standards for people with reduced mobility.
Two check-in desks specially reserved for people with reduced mobility.
Handling agents are trained in helping and giving special assistance.

Waiting times

Maximum waiting times at the airport until you are taken care of by a representative of CGS, our service provider for people with reduced mobility, are shown in the following chart:

 Flight segment   Need of assistance   Timing of notification to the airline   max. waiting time at meeting point or at aircraft 
 Departure from EuroAirport   Pre-Notified   more than 48 hours before scheduled time of departure   10 minutes 
 less than 48 hours before scheduled time of departure   15 minutes 
 Not Pre-Notified   -   25 minutes 
 Arrival at EuroAirport   Pre-Notified   more than 48 hours before scheduled time of arrival   5 minutes 
 less than 48 hours before scheduled time of arrival   10 minutes 
 Not Pre-Notified   -   20 minutes 
 Transit    Same timing and waiting times as for departure and arrival