Contact / Registration for people with reduced mobility

On behalf of EuroAirport, our service provider company CGS Customer Ground Service is giving assistance to people with reduced mobility.

Process of notification for assistance for people with reduced mobility:

- People with reduced mobility notify their airline at least 48 hrs before their scheduled time of departure of their need of assistance, usually during the reservation process.

- The airline must notify the service provider of the airport in writing at least 36 hours before the scheduled time of departure of the person with reduced mobility.

- Passengers needing assistance from the special meeting points should notify the service provider of the airport directly (see contact information below).

- If no special arrangements have been agreed on with the airline or the service provider at the airport, people with reduced mobility are requested to present themselves at check-in at least 1 hour before scheduled departure time or at the meeting point 2 hours before scheduled departure time.

In case the presentation times are not respected by the passenger, the service provider will do its best effort to ensure a fast assistance, otherwise the defined waiting times will apply.


Contact details for our service provider CGS:

Phone  from Switzerland: +41 (0)61 325 79 48 
from Germany: +49 (0)761 12 00 79 48 
from France: +33 (0)3 89 90 79 48 
Fax from Switzerland: +41 (0)61 325 49 05 
from Germany: +49 (0)761 12 00 49 05 
from France: +33 (0)3 89 90 49 05 
Email Please use the contact form

(in case of complaints please use this form) 
Assistance is provided by CGS daily from 04.00 h until 00.30 h (depending on the arrival or departure time of the last flight at EuroAirport).
The information collected by the Basel-Mulhouse Airport is subject to electronic processing for the management of services provided to people with reduced mobility (PRM). Information marked with an asterisk is mandatory; without such information, we will not be able to respond to your request. The recipients of the data are the internal departments of the Basel-Mulhouse Airport, the airlines and the subcontractors. The data is retained for the time required to process your request.
In accordance with the Data Protection Act no. 78-17 as amended and EU Regulation 2016/679, you have the following rights as regards your data: right to access, correct and erase, right to limit data processing and the right to data portability. You may also define the guidelines concerning the storage, erasure and communication of your personal data after your death.
For legitimate reasons related to your particular situation, you may oppose the processing of your personal data. For exercising your rights, please contact the Legal Department, Basel-Mulhouse Airport, BP 60120, F-68304 Saint-Louis Cedex. All requests must be accompanied by a photocopy of the identity card.
In the event of a breach of any of the above provisions, you have the right to file a complaint with the French Data Protection Authority - CNIL.