EuroAirport launches awareness campaign about unattended luggage
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In recent months, EuroAirport has been partially evacuated several times due to luggage left unattended. The airport is therefore launching a new awareness campaign, reminding passengers not to leave luggage unattended at any time.
Summer time is the main travel season and, on peak days, EuroAirport welcomes up to 33,000 passengers a day. As a result of the higher number of passengers, the airport has had to be partially evacuated several times in succession due to unattended luggage. For this reason, EuroAirport has now decided to take targeted action against unattended luggage. Leaving luggage unattended has far-reaching consequences. If an abandoned suitcase is found, the border police cordon off a large surrounding area in accordance with the security procedure defined. Since EuroAirport only has one terminal building, the security measures taken have an impact on a large part of the infrastructure.
Everyone bears the consequences Leaving luggage unattended results in major inconvenience for passengers and airlines, ground staff and airport personnel. Arrivals and departures are delayed and, in extreme cases, passengers may even miss their flights. Everything is done to resume normal operation as soon as possible.
Targeted awareness campaign EuroAirport makes announcements several times an hour in English, French and German, reminding passengers not to leave their luggage unattended at any time. In addition to this, the airport has now launched a targeted campaign which is also shown on the flight screens to raise passenger awareness.
Taking responsibility Ensuring the smooth running of the airport for passengers is the top priority for EuroAirport. The airport therefore requests all travellers to take responsibility for their luggage. Leaving luggage unattended is subject to police investigation. Fines can amount to 450 euros.
FAQ Frequently Answered Questions
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You can only make changes to the “personal data” and “car and flight” fields. If you change your vehicle, you do not need to alter your booking. When you scan the QR code at the car park entrance, the system will link the licence plate to the booking and issue a ticket, which you must keep with you.
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You can park your two-wheelers (bicycle, moped, scooter, motorbike, motorcycle, etc.) free of charge in the covered car parks S1 on the Swiss side or F1 on the French side.
For F1, access is via the sidewalk next to the parking entry terminals. The 2-wheel parking is located opposite the car park exit.
To get to S1, follow the signs for TERMINAL, then S1. Turn right as you enter the car park and drive to the end of the car park.
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French sector: Go to an automatic payment machine or drive your vehicle to an exit barrier and make a call via the intercom button. You will be asked to provide your vehicle registration number.
You will be charged an additional administrative fee of 5 € to get a new ticket issued. You can pay by bank card at the exit.
Swiss sector: Go to an automatic payment machine and make a call via the intercom. You will be asked to provide your vehicle registration number.
You will be charged an additional administrative fee of 5 CHF to get a new ticket issued.
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By cash on the French and the Swiss side Payment by cash can be effected at the ticket machines in the arrival hall, level 2.
By credit card French side: VISA, MasterCard, American Express and Maestro International credit cards are taken by all ticket machines and at the exit barriers.
Swiss side: VISA, MasterCard, American Express, Diners Club and Maestro credit cards are taken by all ticket machines.
Payment has to be effected on the side where you have parked your car (eg. French side). In the Swiss sector payment is to be made in Swiss Francs, in the French sector in Euros.
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To cancel a booking, please access your reservation by clicking on “Manage my booking”.
Fill in your e-mail address and your booking number starting with the letters “EAP”, then click on “Find booking”. By subsequently clicking on “Cancel”, your booking will be cancelled, and the fee refunded to the bank card you used to make the booking.
You can cancel free of charge up to 48 hours before your reservation. Between 48 and 24 hours 50% of the reservation will be charged, below 24 hours the full amount. If you purchase the "Cancellation Option", you can cancel your reservation free of charge at any time before your reservations starts.
