Practical services
Terminal Opening Hours
The airport terminal is open 24/7.
- Operating hours: daily from 04:00 to 24:00
- Between 00:00 and 04:00, access is limited to authorized staff and passengers with a valid flight ticket.
Information Desk / Airport Service Center
Location: Level 2 – Arrivals
Opening hours: daily from 05:30 to 24:00
Contact :
- From Switzerland: +41 (0)61 325 31 11
- From France: +33 (0)3 89 90 31 11
- From Germany: +49 (0)761 12 00 31 11
- From other countries: +33 (0)3 89 90 31 11 or +41 (0)61 325 31 11
Services provided:
Tourist information
Terminal guidance and general airport orientation
Assistance for passengers with reduced mobility
Lost & Found
Location: Information Desk, Level 2 – Arrivals
Opening hours: daily from 06:00 to 23:00
Fee: €5 / CHF 5 (ID required)
Please contact the information desk at least 24 hours in advance to arrange pickup.
Important:
- Items lost in the terminal or parking areas → Lost & Found
- Items left on the aircraft → Contact the airline or handling company
Customs/Police/Gendarmerie Contact
Swiss Customs
- Phone: +41 (0)58 480 65 00
- http://www.bazg.admin.ch
French Customs
- Phone: +33 (0)3 89 90 42 42 or +41 (0)61 325 42 42
Fax : +33 (0)3 89 90 42 45 or +41 (0)61 325 42 45 - http://www.douane.gouv.fr
Police / Gendarmerie
Switzerland - Federal Office for Customs and Border Security FOCBS
- Phone: +41 (0)58 480 65 82
- E-Mail: [email protected]
France - Border Police (PAF)
- Phone: +33 (0)3 89 90 28 15
Fax : +33 (0)3 89 90 38 43
France - Air Transport Brigade (BGTA)
Phone: +33 (0)3 89 90 29 74
Fax: +33 (0)3 89 90 22 40
Car rental
Swiss sector - 4030 Basel
Terminal, Hall 4, Level 2
Avis / Budget
Phone: +41 (0)58 268 32 20
www.avis.ch / www.budget.ch
Enterprise Rent-a-Car
Phone: +41 (0)848 445 522
www.enterprise.ch
Europcar Amag Services AG
Phone: +41 (0)61 325 29 03/04
www.europcar.ch
Hertz
Phone: +41 (0)61 325 27 80
www.hertz.ch
Sixt
Phone: +41 (0)61 325 15 40/41
www.sixt.ch
Valet parking
Phone: +41 (0)61 325 28 09
French Sector - 68304 Saint Louis
Terminal, Hall 1, Level 2
Avis / Budget
Phone: +33 (0)3 89 90 29 39
www.avis.fr / www.budget.fr
Enterprise Rent-a-Car
Phone: +33 (0)3 89 67 24 39
www.enterprise.fr
Europcar
Phone: +33 (0)3 89 69 23 58
www.europcar.fr
Hertz
Phone: +33 (0)3 89 70 87 00
www.hertz.fr
Sixt
Phone: +33 (0)3 69 84 01 96
www.sixt.fr
Rentscape
Phone: +33 (0)3 89 89 46 63
www.rentscape.com
Currency Exchange & ATMs
Change Group – Currency Exchange
- Level 3 (Departures – public area CH & FR): Mon–Sun: 08:00–18:00
- Level 2 (Arrivals): Mon–Sun: 08:30–18:00
- Boarding area – Gate 46: Mon–Sun: 04:30–20:00
Services:
- Currency exchange (60+ currencies)
- Online reservation with free pickup
- Buyback guarantee: For only €6.95, Change Group will buy back unused currency at the original exchange rate. Available online or at the counter.
- Money transfers via Western Union
- VAT refund via Global Blue
- 3 ATMs for foreign currencies and euros
For all Change Group services: Click here
ATMs (24/7)
| Provider | Location | Area |
| Crédit Mutuel / CIC | Levels 2 & 3 | Public areas, CH & FR sides |
| Change Group | Gates 80 / 82 | Departures (airside) |
Premium Services
Do you want to travel carefree and have an exclusive experience at the EuroAirport?
The fastest and most comfortable way to catch your flight.
- Check-in and baggage assistance
- Escort to Fast Lane
- Access to Skyview Lounge with welcome drink
Per passenger CHF 80*
*(aged more than 5 years old)
The most exclusive way to travel.
- Personalized welcome at the airport
- Check-in and baggage assistance
- Escort to Fast Lane
- Access to Skyview Lounge with welcome drink
Service on departure flights CHF 439* or on arrival flights CHF 365*
*(up to 3 persons, CHF 54 for every additional passenger)
Various services
EuroAirport offers a range of services to make your stay more convenient.
Free Wi-Fi
Free Wi-Fi is available throughout the terminal.
How to connect:
- Select the network Free_EuroAirport_WiFi
- If the login page does not appear automatically, open a browser
- Click the green button on the welcome page to accept the terms and connect
EuroAirport Mobile App
The official EuroAirport app shows current arrivals or departures on launch. In addition, you can add individual flights to a favorites list, allowing direct access to the current status of the flight.
Baggage wrapping
Would you like to protect your luggage from damage and unauthorised access? This is possible with the baggage wrapping service located at:
Level 3 - Departures
Public area Swiss side
Photomat
Do you require passport photos? You can find photo booths in the following public areas:
- French side: Level 2 – Arrivals
Games Corner
Several games areas for children are located throughout the terminal.
