Baggages

Information at a glance

At EuroAirport, the beginning of your trip should start as smoothly as possible. Please find below an overview of the most important information concerning luggage.

Note: The permitted luggage allowance (size, weight, number) depends on the airline and the travel class booked. It is recommended that you check applicable regulations directly with the concerned airline.

Never leave your baggage unattended!
Report any suspicious or abandoned baggage or parcel!
Do not accept any baggage from a third person!

Hand / carry-on luggage

Each airline determines individually which and how many pieces of luggage may be taken into the cabin.

Typical questions:

  • Is an additional bag (for instance a laptop case) permitted?
  • How heavy can my carry-on luggage be?
  • Are liquids allowed in hand luggage?

Important: Liquids may be carried in small quantities only. They must be packed into a transparent, resealable bag (max. 20 x 20 cm). The exact provisions may vary. Please check the requirements with your airline.

 

Checked luggage

Whether and how much baggage can be checked in depends on the respective airline and the fare booked (e.g., Economy, Business, Light). For special luggage, multiple pieces of luggage or sports equipment, it is recommended that you inform the airline in advance.

Objects forbidden in the hold

For security reasons, certain items are forbidden in the hold, namely:

  • Explosives
  • Inflammable liquids, solids or gases
  • Oxidizers and organic peroxides
  • Toxic or infectious substances
  • Corrosive substances
Image Objets interdits en cabine

Oversized luggage

Luggage items that are particularly bulky, heavy, or unwieldy are considered oversized luggage (for example sports equipment, musical instruments, strollers).

These include, for example:

  • Skis, snowboards, golf bags
  • Bikes, large musical instruments
  • Strollers, buggies, car seats

Please check directly with your airline to find out where and how to check them in.

Oversized luggage must be handed in at a special, separate counter after check-in. The staff on site will be happy to assist you.

Luggage check-in - this is how it works

Did you check in online?
Go directly to your airline’s baggage drop-off counter in the departure hall.

You are checking in at the Airport?
Use the classic check-in counters, where you can also drop off your luggage.

Lost, damaged or delayed luggage?

If your luggage didn’t arrive, is damaged or was forgotten, please contact the handling company put in charge by the respective airline.

AIR FRANCE, KLM, HOP
 

Logo Air France

Service Desk – Arrivals, French Sector

Other airlines (for example Lufthansa, easyJet, Turkish Airlines)

Logo Swissport

SWISSPORT – Luggage Service, International Arrivals

Important: Your boarding card and luggage receipt are required for the declaration.

Items lost at the Airport?

If you have lost any items on the airport platform ( Including EuroAirport parking structures), please contact the Airport Service Center.

  • We recommend contacting the Airport Service Center before your arrival: +33 (0)3 89 90 31 11 / +41 (0)61 325 31 11
  • Opening hours: Monday to Sunday from 5:30 a.m. to midnight
  • Pick-up fee: 10 € / 10 CHF or 20 € / 20 CHF according to the item’s category (ID or passport required)

Recommendations for handling your luggage

  • Label each piece of luggage with a tag (name & contact details)
  • Carry valuables in your hand luggage
  • Do note pack important documents, medication, keys and electronic devices in your checked luggage
Image telling that a luggage unatended could resort into an evacuation and a fine

FAQ Frequently Answered Questions

All FAQs