FAQ - Questions about safe travel at EuroAirport

Safe Travel


  1. Is it safe to travel by plane during the COVID-19 crisis?

    Airports and airlines are doing their utmost to make air travel as safe and pleasant as possible. You can help them by observing the general hygiene and safety precautions. Airports and airlines adhere strictly to the rules and regulations issued and regularly updated by the European Commission and the relevant national public health authorities.
    A good tip: Respect precautionary measures and there is no reason not to fly.


  2. Is the air in airplanes safe to breathe?

    The air onboard the latest generation of commercial aircraft is exceptionally clean. It consists of around 60% of fresh air from outside. The air circulating in the cabin is cleaned by High Efficiency Particulate Air filters (HEPA) which remove most impurities such as dust, bacteria, and viruses. Air quality onboard matches the standards for clinical operating theatres. Moreover, air flow circulates vertically, from top to bottom, ensuring additional safety.
    A good tip: Turn on the small overhead air jet to enjoy a freshly filtered airstream.


  3. What does EuroAirport do to ensure safe travel?

    EuroAirport strictly implements all regulatory measures to ensure that your stay at the Airport is as safe and pleasant as possible. These measures include social distancing, visitor guidance, signage, precautionary systems, as well as cleaning and disinfection. You will find an overview of the various measures in place at EuroAirport on this page.
    A good tip: Help us by supporting and following these precautionary measures.


  4. Is it possible to take a CODIV-19 test at EuroAirport?

    No, EuroAirport does not have an publicly available on-site test facility.
    If you want to be tested, please contact your doctor or one of the COVID-19 public test centers.
    A good tip: Please inform yourself whether you may have to present a recent COVID-19 test at your destination.


  5. Are CODIV-19 tests being carried out at EuroAirport?

    The COVID-19 screening tests imposed by the French authorities are mandatory from 1 August 2020 for all passengers – even those whose destination is Switzerland – arriving at EuroAirport from the countries at risk listed by the French authorities. The tests are conducted by France’s regional health authority, Agence Régionale de Santé (ARS), directly at the Airport before passport control. Relatively long processing times must be expected.
    If you want to be tested, please contact your doctor or one of the COVID-19 public test centers.
    A good tip: Please inform yourself whether you may have to present a recent COVID-19 test at your destination.


  6. What hygiene measures has EuroAirport put in place?

    Cleaning frequency has been increased in all areas of the Airport. Passenger areas and buses are regularly disinfected. Escalator and walkway handrails are automatically and continuously disinfected by UVC light. Luggage trolleys are disinfected after use.
    A good tip: Use the available hand sanitizer facilities or wash your hands regularly.


  7. Where can I buy protective face masks at the Airport?

    Face masks are available at the vending machines located in and in front of the terminal and in the shops in the departure hall. Please ask a member of staff to inform you on additional points of sales of masks.
    A good tip: Buy your face masks before you leave home for your trip. In France, masks are mandatory.


  8. Are face masks mandatory for children too?

    Face masks are mandatory for children aged 11 and older. For children aged 7 to 10, face masks are recommended but not mandatory. Masks are not recommended for babies and toddlers under the age of two – but a dummy/pacifier might be useful.
    A good tip: Let your children who can, and want to, wear a mask as a nice show of solidarity. Encourage the younger ones to do so!


  9. Do people with reduced mobility (PRM) or health restrictions have to wear a mask?

    Not necessarily: If you are not allowed to wear a mask for medical reasons, you can exempt yourself from the mask requirement. However, you will need a valid medical certificate or medical proof, which you must carry with you.
    A good tip: If you cannot wear a mask for medical reasons, have your doctor issue you with a certificate or medical proof in good time before your flight.


  10. Is the EuroAirport Skyview Lounge open?

    The lounge is expected to reopen its doors to passengers on 17 August 2020.
    A good tip: Take advantage of the existing, albeit reduced, catering offer – your understanding is much appreciated!


Flights


  1. How can I find out about the status of my flight?

    Please contact your airline for flight information. The Airport cannot provide you any definitive information on the current flight situation.
    A good tip: For inquiries about your flight, contact the airline directly.


  2. How can I change or cancel my flight once I have already bought the ticket?

    Please contact your airline.
    A good tip: Many airlines offer good terms if you postpone your flight to a later date.


  3. Where can travelers fly to from EuroAirport?

    The Airport is open and operational, flight operations are developing very dynamically. A total of around 20 scheduled airlines is flying to around 80 destinations from EuroAirport, and more destinations are constantly being added.
    A good tip: Ask your airline regarding the current flights.


  4. How much time should I allow at the airport?

    The measures taken to ensure a safe and pleasant journey can sometimes mean that it takes a little longer today than you are used to at the airport. Allow enough time for check-in, going through security and boarding the aircraft. The airlines may implement further measures than normal. Please check with your airline and arrive at the airport early.
    A good tip: We recommend being at the airport at least 2 hours before departure.


  5. On which side of the Airport are the check-in counters?

    Where you check in depends as usual on your flight, airline, and destination. Please check the live flight information boards at the terminal.
    A good tip: Check the flight information boards at the terminal to find the relevant check-in counter.


  6. Do I have to go into quarantine when I land at Basel-Mulhouse Airport?

    No, the Airport does not have any quarantine requirements. Please check the rules and advice of your country of destination regarding travel from risk areas. You may be asked to (voluntarily) self-isolate at home, especially if you are showing symptoms. For further information when travelling to:

    France: www.santepubliquefrance.fr
    Switzerland: www.foph-coronavirus.ch / Mandatory quarantine for persons arriving in Switzerland
    Germany: www.bundesregierung.de/breg-de/themen/coronavirus

    A good tip: For your own protection and that of others, strictly observe the instructions of the public health authorities.


Parking


  1. Where is it best to park at this time?

    To see which airport car parks are currently open, go to our Parking pages (Swiss page / French page).
    Availability is constantly adjusted to current demand – there will always be enough parking spaces.
    A good tip: Check existing parking space availability ahead of your trip (Swiss page / French page).


  2. Can I book a parking space?

    Parking reservation is now possible again for all dates from 1 July 2020. You can make reservations for the Swiss sector and the French sector on our pages.
    A good tip: Book early to make sure you have your preferred parking space. You will find the current occupancy under occupancy Swiss side / occupancy French side.


  3. How can I cancel an existing parking space booking?

    You can do so at any time by going to our booking pages and clicking on “Manage my booking”. The relevant provisions of our General Terms and Conditions apply to cancellations.
    Parking in the Swiss sector: https://reservation-parking-ch.euroairport.com
    Parking in the French sector: https://reservation-parking-fr.euroairport.com
    A good tip: For specific inquiries about parking, please call the following numbers: +41 (0)61 325 79 09 or +33 (0)3 89 90 79 09.


  4. How is it best to pay?

    Please use contactless payment systems or a credit card whenever possible.
    For amounts up to CHF 80 or EUR 50, you do not need a PIN. If you have to enter a PIN, please use a tissue or any other aid to reduce contact with the keypad.
    A good tip: Use contactless payment systems whenever possible.


Picking up / dropping off passengers


  1. What should I consider when I pick up or drop off passengers?

    Face masks are mandatory in the terminal! In addition, please also observe general hygiene and safety precautions, and follow the instructions on-site. If possible, wait outside to shorten the time spent in the building.
    A good tip: Certain coffee shops are open in the arrival area – have a drink or a snack to shorten your wait.


  2. Where should I park when I pick up or drop off passengers?

    We recommend you use our express car parks for this purpose. The express car parks are adjacent to the terminal and the first 20 minutes are free of charge.
    A good tip: 20 minutes’ free parking at the express car parks.


Crossing the border


  1. Can I get to the French side of the airport from the Swiss side?

    Yes, since 15 June 2020, the border (departure hall level 3) between Switzerland and France is open again. Be aware that border controls can still be carried out.
    A good tip: Observe and follow the official rules in place on-site.


  2. Can I get to the Swiss side of the airport from the French side?

    Yes, since 15 June 2020, the border (departure hall level 3) between France and Switzerland is open again. Be aware that border controls can still be carried out.
    A good tip: Observe and follow the official rules in place on-site.


Entry and transit


  1. Can I enter France or Switzerland on arrival?

    Yes, this is in possible again since 15 June 2020.
    However, you must still meet the entry criteria for the country in question.
    Check the section on entering and leaving / crossing the border on this page. You must contact the relevant authorities beforehand to check existing restrictions. The situation is constantly evolving and there may be sudden changes.
    A good tip: Check with your airline to ensure that you meet the conditions for entering the country.


  2. What should I consider on entering Switzerland?

    Entry into Switzerland is unrestricted for Swiss nationals, persons holding a residence permit, and cross-border commuters. The border between Switzerland, France and Germany is fully open since 15 June. Since 15 June 2020, all citizens of Schengen states and persons with the right of free movement from non-Schengen states, such as the United Kingdom, Ireland, Romania, Bulgaria, Croatia and Cyprus, are again subject to the normal entry requirements.
    Border controls can still be carried out.
    Since 20 July 2020, citizens of the following third countries may re-enter the country: Algeria, Australia, Bulgaria, Canada, Croatia, Cyprus, Georgia, Ireland, Japan, Morocco, New Zealand, Romania, Rwanda, South Korea, Thailand, Tunisia, Uruguay. More information here.
    ATTENTION: From 6 July 2020, persons entering from risk countries will have to spend 10 days in quarantine. Further information can be found here.
    For more information, see the section on entering and leaving / crossing the border on this page.
    A good tip: Contact the authorities to check the applicable conditions for entry ahead of your trip.


  3. What should I consider on entering France?

    As a rule, French nationals are always allowed to enter France. The border between Switzerland, France and Germany is fully open since 15 June. Persons from countries in the European area (EU Member States as well as Andorra, Iceland, Liechtenstein, Monaco, Norway, San Marino, Switzerland, United Kingdom and the Vatican) will be able to enter French territory without restrictions.
    France has reopened its borders to travelers from certain countries since 1 July 2020. The currently validated list includes 12 countries, such as Algeria, Australia, Canada, Georgia, Japan, Morocco, New Zealand, Rwanda, South Korea, Thailand, Tunisia and Uruguay. To these are added Andorra, Monaco, the Vatican and Saint Martin.
    There are still border controls. For more information, see the section on entering and leaving / crossing the border on this page.
    A good tip: Contact the authorities to check the applicable conditions for entry ahead of your trip.


  4. Can I travel to Germany via Switzerland or France?

    VIA SWITZERLAND: Yes, since 15 June 2020, the border between Switzerland, France and Germany is open again. But you must satisfy the conditions for entry into Germany. Further information here (in German only).

    VIA FRANCE: Yes, since 15 June 2020, the border between Switzerland, France and Germany is open again. But you must satisfy the conditions for entry into Germany. Further information here (in German only). It may be necessary to fill in the required forms and carry them with you. For more information, see the section on entering and leaving / crossing the border on this page.

    A good tip: Ask the passport control officials what documents you need and fill them out while you are at the Airport.


Shops, restaurants, coffee bars


  1. Are shops, restaurants, and coffee bars at EuroAirport open?

    A slightly reduced offer is available at certain times in keeping with the flight schedule. We appreciate your understanding.
    A good tip: Inquire at the airport which coffee shops and take-aways are currently open.


  2. Where can I buy protective face masks?

    Face masks are available at the vending machines located in and in front of the terminal and in the shops in the departure hall. Please ask a member of staff to inform you on additional points of sales of masks.
    A good tip: Buy your face masks before you leave home for your trip. In France, masks are mandatory.


Car rental


  1. Can I rent a car at the airport now?

    You can rent a car both in the French and the Swiss sectors of the airport. View the list of car rental agencies here.
    A good tip: Be sure to check the latest opening hours (in keeping with the flight schedule) ahead of your trip.


Public transport / BVB / Distribus


  1. What is the existing timetable of the airport bus (BVB, line 50), EuroAirport <-> Basel SBB train station?

    The airport bus runs at the usual times. For information on the timetable, go to: BVB Linie 50.
    Attention: From 6 July 2020, wearing a mask in public transport in Switzerland is mandatory!
    A good tip: Plan enough time for arrival and departure.


  2. What is the existing timetable of the Distribus (line 11), EuroAirport <-> Saint-Louis train station?

    For timetable information, go to: Distribus Line 11. Face masks are mandatory.
    A good tip: Contact Distribus for the daily timetable at: +33 (0)3 89 69 73 65 and plan enough time for arrival and departure.


  3. Freiburg airport bus

    The Freiburg i. Br. - EuroAirport connection is being served again since 1 July 2020. Further information and timetable at: www.freiburger-reisedienst.de.
    A good tip: If you are using public transport, always wear your mask!


  4. Flixbus

    Please contact Flixbus directly to see what lines are currently operating: Flixbus
    A good tip: Organise your trip to the airport and back well ahead of your flights to avoid long waits.