FAQ - Questions about safe travel at EuroAirport



Last update: 10/09/2020

Safe Travel


  1. Is it safe to travel by plane during the COVID-19 crisis?

    Airports and airlines are doing their utmost to make air travel as safe and pleasant as possible. You can help them by observing the general hygiene and safety precautions. Airports and airlines adhere strictly to the rules and regulations issued and regularly updated by the European Commission and the relevant national public health authorities.
    A good tip: Respect precautionary measures and there is no reason not to fly.


  2. Is the air in airplanes safe to breathe?

    The air onboard the latest generation of commercial aircraft is exceptionally clean. It consists of around 60% of fresh air from outside. The air circulating in the cabin is cleaned by High Efficiency Particulate Air filters (HEPA) which remove most impurities such as dust, bacteria, and viruses. Air quality onboard matches the standards for clinical operating theatres. Moreover, air flow circulates vertically, from top to bottom, ensuring additional safety.
    A good tip: Turn on the small overhead air jet to enjoy a freshly filtered airstream.


  3. What does EuroAirport do to ensure safe travel?

    EuroAirport strictly implements all regulatory measures to ensure that your stay at the Airport is as safe and pleasant as possible. These measures include social distancing, visitor guidance, signage, precautionary systems, as well as cleaning and disinfection. You will find an overview of the various measures in place at EuroAirport on this page.
    A good tip: Help us by supporting and following these precautionary measures.


  4. Is it possible to take a CODIV-19 test at EuroAirport?

    No, EuroAirport does not make COVID-19 tests available to the general public at the Airport.
    If you want to be tested, please contact your doctor or one of the COVID-19 public test centers.
    A good tip: Be sure to check if you need to present a recent COVID-19 test at your destination.


  5. Are CODIV-19 tests being carried out at EuroAirport?

    For persons flying in from Algeria, Bosnia-Herzegovina, Israel, Kosovo, Serbia or Turkey, mandatory COVID-19 testing is conducted on site. The tests are carried out by France’s regional health authority, Agence Régionale de Santé (ARS), directly at the Airport before passport control. Testing is free of charge.
    Travelers with a recent COVID-19 test, which must not be more than 72 hours old, are released from the testing requirement.
    Passengers traveling to Switzerland are exempted from French health controls and subject to Swiss regulations provided they are Swiss nationals or hold a residence permit for Switzerland.
    A good tip: Arrange to undergo a COVID-19 test before your flight to avoid long waits at arrival.


  6. What hygiene measures has EuroAirport put in place?

    Cleaning frequency has been increased in all areas of the Airport. Passenger areas and buses are regularly disinfected. Escalator and walkway handrails are automatically and continuously disinfected by UVC light. Luggage trolleys are disinfected after use.
    A good tip: Use the available hand sanitizer facilities or wash your hands regularly.


  7. Where can I buy protective face masks at the Airport?

    Face masks are available at the vending machines located in and in front of the terminal and in the shops in the departure hall. Please ask a member of staff to inform you on additional points of sales of masks.
    A good tip: Buy your face masks before you leave home for your trip. In France, masks are mandatory.


  8. Are face masks mandatory for children too?

    Face masks are mandatory for children aged 11 and older. For children aged 7 to 10, face masks are recommended but not mandatory. Masks are not recommended for babies and toddlers under the age of two – but a dummy/pacifier might be useful.
    A good tip: Let your children who can, and want to, wear a mask as a nice show of solidarity. Encourage the younger ones to do so!


  9. Do people with reduced mobility (PRM) or health restrictions have to wear a mask?

    Not necessarily: If you are not allowed to wear a mask for medical reasons, you can exempt yourself from the mask requirement. However, you will need a valid medical certificate or medical proof, which you must carry with you.
    A good tip: If you cannot wear a mask for medical reasons, have your doctor issue you with a certificate or medical proof in good time before your flight.


  10. Is the EuroAirport Skyview Lounge open?

    The lounge has reopened its doors. You can currently benefit from a 25% discount on the entry fee: More information here.
    A good tip: Enjoy your time at the airport with a visit to our award-winning lounge - entry can be paid directly at the Welcome Desk in the lounge.


Entry and transit


  1. Can I enter France or Switzerland on arrival?

    Yes, this is in possible again since 15 June 2020.
    However, you must still meet the entry criteria for the country in question.
    Check the section on entering and leaving / crossing the border on this page. You must contact the relevant authorities beforehand to check existing restrictions. The situation is constantly evolving and there may be sudden changes.
    A good tip: Check with your airline to ensure that you meet the conditions for entering the country.


  2. What should I bear in mind on entering Switzerland?

    Entering Switzerland is unrestricted for Swiss nationals, persons holding a residence permit, and authorised cross-border commuters.  For all nationals of Schengen states and nationals of non-Schengen countries with the right to freedom of movement, in particular the United Kingdom, Ireland, Romania, Bulgaria, Croatia and Cyprus,  normal entry regulations apply. Border controls are still possible.
    Since 16 August 2020, nationals from the following other countries may enter the country again: Australia, Bulgaria, Canada, Georgia, Ireland, Japan, Croatia, New Zealand, Rwanda, Romania, South Korea, Thailand, Tunisia, Uruguay and Cyprus. More information here.
    ATTENTION: Persons arriving from high-risk countries must self-isolate for ten days. Further information can be found here.
    For more information, see the section on entering and leaving / crossing the border on this page.
    A good tip: Contact the authorities ahead of your trip to check the applicable entry requirements.


  3. What should I bear in mind on entering France?

    As a rule, French nationals may always enter France.
    Moreover, the Government has lifted all travel restrictions at France’s European borders. Persons from the European area (EU Member States, as well as Andorra, Iceland, Liechtenstein, Monaco, Norway, San Marino, Switzerland, the Vatican, and the United Kingdom) may once more enter French territory unrestrictedly. Border controls are still in place.
    France has re-opened its borders to travellers from certain countries. The current list includes ten countries: Australia, Canada, Georgia, Japan, New Zealand, Rwanda, South Korea, Thailand, Tunisia, and Uruguay.
    ATTENTION: Travellers from high-risk countries are required to undergo mandatory COVID-19 testing directly at the Airport. Further information is available here.
    For more information, see the section on entering and leaving / crossing the border on this page.
    A good tip: Contact the authorities ahead of your trip to check the applicable entry requirements.


  4. Can I enter Germany via Switzerland or France?

    Yes. Persons from the European area (EU Member States, as well as Andorra, Iceland, Liechtenstein, Monaco, Norway, San Marino, Switzerland, the Vatican, and the United Kingdom) may enter Germany unrestrictedly. Travellers from the following countries may also enter the country without restrictions: Australia, Canada, Georgia, New Zealand, Thailand, Tunisia, and Uruguay.
    Travellers must, however, satisfy German entry criteria, as well as any entry and transit restrictions in place in France or Switzerland.
    ATTENTION: Germany imposes mandatory quarantine and COVID-19 testing for travellers from high-risk areas.
    For more information, see the section on entering and leaving / crossing the border on this page.
    A good tip: Check quarantine and testing regulations ahead of your trip.


Flights


  1. How can I find out about the status of my flight?

    Please contact your airline for flight information. The Airport cannot provide you any definitive information on the current flight situation.
    A good tip: For inquiries about your flight, contact the airline directly.


  2. How can I change or cancel my flight once I have already bought the ticket?

    Please contact your airline.
    A good tip: Many airlines offer good terms if you postpone your flight to a later date.


  3. Where can travelers fly to from EuroAirport?

    The Airport is open and operational; flight schedules are evolving rapidly. Currently, about 20 airlines are flying from EuroAirport to approximately 90 destinations; the number of destinations is constantly rising. To the flight schedule
    A good tip: Ask your airline about their current flight schedule.


  4. How much time should I allow at the airport?

    The measures taken to ensure a safe and pleasant journey can sometimes mean that it takes a little longer today than you are used to at the airport. Allow enough time for check-in, going through security and boarding the aircraft. The airlines may implement further measures than normal. Please check with your airline and arrive at the airport early.
    A good tip: We recommend being at the airport at least 2 hours before departure.


  5. On which side of the Airport are the check-in counters?

    Where you check in depends as usual on your flight, airline, and destination. Please check the live flight information boards at the terminal.
    A good tip: Check the flight information boards at the terminal to find the relevant check-in counter.


  6. Do I have to go into quarantine when I land at Basel-Mulhouse Airport?

    No, the Airport does not have any quarantine requirements. Please check the regulations and advisories for travellers from high-risk countries in place at your destination.  You may be asked to (voluntarily) self-isolate at home, especially if you are showing symptoms. For further information, see:

    France: www.santepubliquefrance.fr
    Switzerland: www.foph-coronavirus.ch / Mandatory quarantine for persons arriving in Switzerland
    Germany: www.bundesregierung.de/breg-de/themen/coronavirus / Entry restrictions and quarantine regulations in Germany

    A good tip: For your own protection and that of others, strictly observe the instructions of the public health authorities.


Parking


  1. Where is it best to park at this time?

    To see which airport car parks are currently open, go to our Parking pages (Swiss page / French page).
    Availability is constantly adjusted to current demand – there will always be enough parking spaces.
    A good tip: Check existing parking space availability ahead of your trip (Swiss page / French page).


  2. Can I book a parking space?

    Of course: You can reserve your parking space on the relevant pages for the Swiss side and the French side of the airport.
    A good tip: Book early to secure your preferred parking space. Check existing availability under occupancy Swiss side / occupancy French side.


  3. How can I cancel an existing parking space booking?

    You can do so at any time by going to our booking pages and clicking on “Manage my booking”. The relevant provisions of our General Terms and Conditions apply to cancellations.
    Parking in the Swiss sector: https://reservation-parking-ch.euroairport.com
    Parking in the French sector: https://reservation-parking-fr.euroairport.com
    A good tip: For specific inquiries about parking, please call the following numbers: +41 (0)61 325 79 09 or +33 (0)3 89 90 79 09.


  4. How is it best to pay?

    Please use contactless payment systems or a credit card whenever possible.
    For amounts up to CHF 80 or EUR 50, you do not need a PIN. If you have to enter a PIN, please use a tissue or any other aid to reduce contact with the keypad.
    A good tip: Use contactless payment systems whenever possible.


Picking up / dropping off passengers


  1. What should I bear in mind when picking up or dropping off passengers?

    Face masks are mandatory throughout the terminal! Please also observe the general hygiene and precautionary measures and follow airport staff instructions. If possible, wait outside to spend less time in the building.
    A good tip: The coffee shops in the arrival area are open – have a drink or a snack to pass the time while waiting.


  2. Where should I park when I pick up or drop off passengers?

    We recommend you use our express car parks for this purpose. The express car parks are adjacent to the terminal and the first 20 minutes are free of charge.
    A good tip: 20 minutes’ free parking at the express car parks.


Crossing the border


  1. Can I get to the French side of the airport from the Swiss side?

    The border between Switzerland and France (departure hall, level 3) is fully open and crossable. However, border controls may still be carried out.
    A good tip: Observe and follow the official rules onsite.


  2. Can I get to the Swiss side of the airport from the French side?

    The border between Switzerland and France (departure hall, level 3) is fully open and crossable. However, border controls may still be carried out.
    A good tip: Observe and follow the official rules onsite.


Shops, restaurants, coffee bars


  1. Are shops, restaurants, and coffee bars at EuroAirport open?

    A slightly reduced offer is available at certain times in keeping with the flight schedule. We appreciate your understanding.
    A good tip: Inquire at the airport which coffee shops and take-aways are currently open.


  2. Where can I buy protective face masks?

    You can buy face masks at the automatic vending machines inside the Terminal and outside the entrances, and from the shops in the departure hall. Ask staff members where to find other sales points.
    A good tip: Buy face masks for your trip before you leave home. Masks are mandatory in the Terminal and onboard airplanes.


Car rental


  1. Can I rent a car at the airport now?

    You can rent a car both in the French and the Swiss sectors of the airport. View the list of car rental agencies here.
    A good tip: Be sure to check the latest opening hours (in keeping with the flight schedule) ahead of your trip.


Public transport / BVB / Distribus


  1. What is the existing timetable of the airport bus (BVB, line 50), EuroAirport <-> Basel SBB train station?

    The airport bus is running normally. For timetable information, go to: BVB Linie 50.
    Attention: Face masks are mandatory on all public transport in Switzerland!
    A good tip: Plan enough time for your arrival and departure.


  2. What is the existing timetable of the Distribus (line 11), EuroAirport <-> Saint-Louis train station?

    For timetable information, go to: Distribus Line 11. Face masks are mandatory.
    A good tip: Contact Distribus for the daily timetable at: +33 (0)3 89 69 73 65 and plan enough time for arrival and departure.


  3. Freiburg airport bus

    The bus between Freiburg im Breisgau and EuroAirport is up and running again. For timetables and further information: www.freiburger-reisedienst.de.
    A good tip: Always wear a mask when using public transport!


  4. Flixbus

    Please contact Flixbus directly to see what lines are currently operating: Flixbus
    A good tip: Organise your trip to the airport and back well ahead of your flights to avoid long waits.