FAQ - Questions about safe travel at EuroAirport



Last update: 20/09/2021

Safe Travel


  1. Is it safe to travel by plane during the COVID-19 crisis?

    Airports and airlines are doing their utmost to make air travel as safe and pleasant as possible. You can help them by observing the general hygiene and safety precautions. Airports and airlines adhere strictly to the rules and regulations issued and regularly updated by the European Commission and the relevant national public health authorities.
    A good tip: Respect precautionary measures and there is no reason not to fly.


  2. Can you travel if you are vaccinated against Covid and is a Covid test also required?

    Full vaccination status is already accepted by many countries as a means of gaining entry without the need for additional testing. Currently however, a valid, negative Covid test, (a PCR or rapid antigen test), is still required to enter certain destinations.
    Due to the rapidly changing nature of the situation, please check the applicable rules with the authorities of the destination country in question.
    Useful up-to-date information is available at: https://reopen.europa.eu/en.
    If passengers are returning to France, to Switzerland or to Germany (all countries other than high risk and virus variant areas) and are fully vaccinated, no additional testing is required. However, please refer to the rules of the individual countries in respect of vaccines and the appropriate proof of vaccination.


  3. Is the air in airplanes safe to breathe?

    The air onboard the latest generation of commercial aircraft is exceptionally clean. It consists of around 60% of fresh air from outside. The air circulating in the cabin is cleaned by High Efficiency Particulate Air filters (HEPA) which remove most impurities such as dust, bacteria, and viruses. Air quality onboard matches the standards for clinical operating theatres. Moreover, air flow circulates vertically, from top to bottom, ensuring additional safety.
    A good tip: Turn on the small overhead air jet to enjoy a freshly filtered airstream.


  4. What does EuroAirport do to ensure safe travel?

    EuroAirport strictly implements all regulatory measures to ensure that your stay at the Airport is as safe and pleasant as possible. These measures include social distancing, visitor guidance, signage, precautionary systems, as well as cleaning and disinfection. You will find an overview of the various measures in place at EuroAirport on this page.
    A good tip: Help us by supporting and following these precautionary measures.


  5. Is it possible to take a COVID-19 test at EuroAirport?

    You can take a RT-PCR tests, as well as a rapid antigen-test, directly on site at the airport. The test centre is located in departure hall 1 on level 3, French side. It is open Mondays to Sundays, incl. public holidays, from 06:30 to 17:45. For French residents with a "Carte Vitale" the test is free of charge (except PCR test "Flash"), for all others the price is € 100 / CHF 110.- for a PCR test, € 40 / CHF 45.- for a rapid test or € 175 / CHF 195.- for a PCR test "Flash" (payable in cash or by credit card).
    For more information, please consult the FAQs or send us an email at testcovid@ext.euroairport.com.
    A good tip: Be sure to check if you need to present a recent COVID-19 test at your destination.


  6. What hygiene measures has EuroAirport put in place?

    Cleaning frequency has been increased in all areas of the Airport. Passenger areas and buses are regularly disinfected. Escalator and walkway handrails are automatically and continuously disinfected by UVC light. Luggage trolleys are disinfected after use.
    A good tip: Use the available hand sanitizer facilities or wash your hands regularly.


  7. Where can I buy protective face masks at the Airport?

    Face masks are available at the vending machines located in and in front of the terminal and in the shops in the departure hall. Please ask a member of staff to inform you on additional points of sales of masks.
    A good tip: Buy your face masks before you leave home for your trip.


  8. Are face masks mandatory for children too?

    Face masks are mandatory for children aged 11 and older. For children aged 7 to 10, face masks are recommended but not mandatory. Masks are not recommended for babies and toddlers under the age of two – but a dummy/pacifier might be useful.
    A good tip: Let your children who can, and want to, wear a mask as a nice show of solidarity. Encourage the younger ones to do so!


  9. Do people with reduced mobility (PRM) or health restrictions have to wear a mask?

    Not necessarily: If you are not allowed to wear a mask for medical reasons, you can exempt yourself from the mask requirement (with the exception of the security check). However, you will need a valid medical certificate or medical proof, which you must carry with you.
    A good tip: If you cannot wear a mask for medical reasons, have your doctor issue you with a certificate or medical proof in good time before your flight.


  10. Is the EuroAirport Skyview Lounge open?

    Yes, the lounge is in operation and open to all passengers. For more information and reservations, visit www.skyview-lounge.com.
    A good tip: Take advantage of the available gastronomic offers; please understand if they are momentarily still somewhat reduced.


Entry and transit


  1. Can I enter France or Switzerland on arrival?

    Yes, this is possible in principle.
    However, you must still meet the entry criteria for the country in question.
    Please check this page. You must contact the relevant authorities beforehand to check existing restrictions. The situation is constantly evolving and there may be sudden changes.
    A good tip: Check with your airline to ensure that you meet the conditions for entering the country.


  2. What should I bear in mind on entering Switzerland?

    All passengers (from 16 years) arriving in Switzerland must present on departure in the country of embarkation a PCR test result carried out less than 72 hours before the flight showing negative contamination by COVID-19, or a negative rapid antigenic test conducted less than 48 hours before the flight. Fully vaccinated people are exempt from compulsory testing for 12 months, people who have recovered for 6 months. If you have not been vaccinated or have not recovered, you must take another PCR test or rapid antigen test in Switzerland 4-7 days after your entry. This test result must be reported to the canton.
    Before entering Switzerland, an entry form must be completed by all persons: swissplf.admin.ch/formular. Passengers from countries with a worrying variant travelling to Switzerland may also have to go into quarantine.
    Entry into Switzerland is unrestricted for Swiss nationals, persons holding a residence permit, and authorised cross-border commuters. For nationals of all Schengen states, normal entry requirements apply.
    Switzerland has eased the entry restrictions for persons arriving from non-Schengen countries and third countries who can prove they have been vaccinated.
    The interactive travel check tool shows you what measures apply to you.
    For more information, see this page.
    A good tip: Contact the authorities ahead of your trip to check the applicable entry requirements.


  3. What should I bear in mind on entering France?

    It is possible to travel to and from France, but some restrictions remain in place. The rules are dependent on the health situation in the countries in question as well as the vaccination status of travellers. For more information, please go to: www.diplomatie.gouv.fr/en/coming-to-france/coronavirus-advice-for-foreign-nationals-in-france. France is using a traffic-light system to indicate the health situation of each country, and different rules apply depending on whether the country has been designated as green, amber or red. Fully vaccinated people are not required to present tests or "compelling reasons for travel" to enter the country.
    ATTENTION: An "Attestation de déplacement et de voyage" must generally be presented when entering France.
    If you are travelling from a "red" country, please pre-register on the EOS system of the Ministry of the Interior: https://passager.serveureos.org.
    For more information, see this page.
    A good tip:
    Contact the authorities ahead of your trip to check the applicable entry requirements.


  4. Can I enter Germany via Switzerland or France?

    The transit is possible; travellers must, however, satisfy German entry criteria, as well as any entry and transit restrictions applicable in France or Switzerland, as the case may be.
    Disembarkation at EuroAirport is subject to French regulations. The rules in respect of the three levels of green, amber and red apply, in accordance with the French list of countries: www.diplomatie.gouv.fr/en/coming-to-france/coronavirus-advice-for-foreign-nationals-in-france. German passengers and German residents travelling to Germany are exempt from the French quarantine and isolation arrangements. An "Attestation de déplacement et de voyage" must generally be presented on arrival at EuroAirport. If you are travelling from a "red" country, please pre-register on the EOS system of the Ministry of the Interior: https://passager.serveureos.org.
    ATTENTION: Germany imposes mandatory quarantine and COVID-19 testing for travellers. Fully vaccinated, negatively tested or recovered persons are exempt from the quarantine obligation (except high risk and virus variant areas).
    Likewise, all people entering the country must register before entry: www.einreiseanmeldung.de
    For more information, see this page.
    A good tip: Check quarantine and testing regulations ahead of your trip.


Flights


  1. How can I find out about the status of my flight?

    Please contact your airline for flight information. The Airport cannot provide you any definitive information on the current flight situation.
    A good tip: For inquiries about your flight, contact the airline directly.


  2. How can I change or cancel my flight once I have already bought the ticket?

    Please contact your airline.
    A good tip: Many airlines offer good terms if you postpone your flight to a later date.


  3. Where can travelers fly to from EuroAirport?

    The Airport is open and operational; flight schedules are evolving rapidly. Currently, about 20 airlines are flying from EuroAirport to approximately 90 destinations; the number of destinations is constantly rising. To the flight schedule
    A good tip: Ask your airline about their current flight schedule.


  4. How much time should I allow at the airport?

    The measures taken to ensure a safe and pleasant journey can sometimes mean that it takes a little longer today than you are used to at the airport. Allow enough time for check-in, going through security and boarding the aircraft. The airlines may implement further measures than normal. Please check with your airline and arrive at the airport early.
    A good tip: We recommend being at the airport at least 2 hours before departure.


  5. On which side of the Airport are the check-in counters?

    Where you check in depends as usual on your flight, airline, and destination. Please check the live flight information boards at the terminal.
    A good tip: Check the flight information boards at the terminal to find the relevant check-in counter.


  6. Do I have to go into quarantine when I land at Basel-Mulhouse Airport?

    No, the Airport does not have any quarantine requirements. Please check the regulations and advisories for travellers from high-risk countries in place at your destination.  You may be asked to (voluntarily) self-isolate at home, especially if you are showing symptoms. For further information, see:

    France: www.santepubliquefrance.fr
    Switzerland: www.foph-coronavirus.ch / Mandatory quarantine for persons arriving in Switzerland
    Germany: www.bundesregierung.de/breg-de/themen/coronavirus / Entry restrictions and quarantine regulations in Germany

    A good tip: For your own protection and that of others, strictly observe the instructions of the public health authorities.


Parking


  1. Where is it best to park at this time?

    To see which airport car parks are currently open, go to our Parking pages (Swiss page / French page).
    Availability is constantly adjusted to current demand – there will always be enough parking spaces.
    A good tip: Check existing parking space availability ahead of your trip (Swiss page / French page).


  2. Can I book a parking space?

    Of course: You can reserve your parking space on the relevant pages for the Swiss side and the French side of the airport.
    A good tip: Book early to secure your preferred parking space. Check existing availability under occupancy Swiss side / occupancy French side.


  3. How can I cancel an existing parking space booking?

    You can do so at any time by going to our booking pages and clicking on “Manage my booking”. The relevant provisions of our General Terms and Conditions apply to cancellations.
    Parking in the Swiss sector: https://reservation-parking-ch.euroairport.com
    Parking in the French sector: https://reservation-parking-fr.euroairport.com
    A good tip: For specific inquiries about parking, please call the following numbers: +41 (0)61 325 79 09 or +33 (0)3 89 90 79 09.


  4. How is it best to pay?

    Please use contactless payment systems or a credit card whenever possible.
    For amounts up to CHF 80 or EUR 50, you do not need a PIN.
    A good tip: Use contactless payment systems whenever possible.


Picking up / dropping off passengers


  1. What should I bear in mind when picking up or dropping off passengers?

    Face masks are mandatory throughout the terminal. Please also observe the general hygiene and precautionary measures and follow airport staff instructions.
    For consumption in our cafés and restaurants you need a valid health pass / COVID certificate ("Pass Sanitaire") - except for take-away.
    A good tip: The coffee shops in the arrival area are open – have a drink or a snack to pass the time while waiting.


  2. Where should I park when I pick up or drop off passengers?

    We recommend you use our express car parks for this purpose. The express car parks are adjacent to the terminal and the first 20 minutes are free of charge.
    A good tip: 20 minutes’ free parking at the express car parks.


Crossing the border


  1. Can I get to the French side of the airport from the Swiss side?

    The border between Switzerland and France (departure hall, level 3) is fully open and crossable. Border controls may be carried out.
    A good tip: Observe and follow the official rules onsite.


  2. Can I get to the Swiss side of the airport from the French side?

    The border between Switzerland and France (departure hall, level 3) is fully open and crossable. Border controls may be carried out.
    A good tip: Observe and follow the official rules onsite.


Shops, restaurants, coffee bars


  1. Are shops, restaurants, and coffee bars at EuroAirport open?

    Most shops, restaurants and cafés have reopened - we ask for your understanding if the offer is still slightly reduced. Please note that a health pass / COVID certificate ("Pass Sanitaire") is required for consumption at the airport. This does not apply to take-away.
    A good tip: Have your health documents ready and help to avoid waiting times.


  2. Where can I buy protective face masks?

    You can buy face masks at the automatic vending machines inside the Terminal and outside the entrances, and from the shops in the departure hall. Ask staff members where to find other sales points.
    A good tip: Buy face masks for your trip before you leave home. Masks are mandatory in the Terminal and onboard airplanes.


Car rental


  1. Can I rent a car at the airport now?

    You can rent a car both in the French and the Swiss sectors of the airport. View the list of car rental agencies here.
    A good tip: Be sure to find out in advance about any adapted procedures of the rental car companies.


Public transport / BVB / Distribus


  1. What is the existing timetable of the airport bus (BVB, line 50), EuroAirport <-> Basel SBB train station?

    The airport bus is running normally. For timetable information, go to: BVB Linie 50.
    Attention: Face masks are mandatory on all public transport in Switzerland!
    A good tip: Plan enough time for your arrival and departure.


  2. What is the existing timetable of the Distribus (line 11), EuroAirport <-> Saint-Louis train station?

    For timetable information, go to: Distribus Line 11. Face masks are mandatory.
    A good tip: Contact Distribus for the daily timetable at: +33 (0)3 89 69 73 65 and plan enough time for arrival and departure.


  3. Freiburg airport bus

    The Freiburg Airport Bus circulates between Freiburg i.Br. and EuroAirport. For further information and ticket reservations: www.freiburger-reisedienst.de.
    A good tip: Observe the obligations for a health pass / COVID certificate ("Pass Sanitaire") in cross-border traffic.


  4. Flixbus

    Please contact Flixbus directly to see what lines are currently operating: Flixbus
    A good tip: Organise your trip to the airport and back well ahead of your flights to avoid long waits.


Data subject to change. Changes may occur without previous notice.