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FAQ Frequently Answered Questions
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You can only make changes to the “personal data” and “car and flight” fields. If you change your vehicle, you do not need to alter your booking. When you scan the QR code at the car park entrance, the system will link the licence plate to the booking and issue a ticket, which you must keep with you.
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You can park your two-wheelers (bicycle, moped, scooter, motorbike, motorcycle, etc.) free of charge in the covered car parks S1 on the Swiss side or F1 on the French side.
For F1, access is via the sidewalk next to the parking entry terminals. The 2-wheel parking is located opposite the car park exit.
To get to S1, follow the signs for TERMINAL, then S1. Turn right as you enter the car park and drive to the end of the car park.
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French sector: Go to an automatic payment machine or drive your vehicle to an exit barrier and make a call via the intercom button. You will be asked to provide your vehicle registration number.
You will be charged an additional administrative fee of 5 € to get a new ticket issued. You can pay by bank card at the exit.
Swiss sector: Go to an automatic payment machine and make a call via the intercom. You will be asked to provide your vehicle registration number.
You will be charged an additional administrative fee of 5 CHF to get a new ticket issued.
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By cash on the French and the Swiss side
Payment by cash can be effected at the ticket machines in the arrival hall, level 2.
By credit card
French side:
VISA, MasterCard, American Express and Maestro International credit cards are taken by all ticket machines and at the exit barriers.
Swiss side:
VISA, MasterCard, American Express, Diners Club and Maestro credit cards are taken by all ticket machines.
Payment has to be effected on the side where you have parked your car (eg. French side). In the Swiss sector payment is to be made in Swiss Francs, in the French sector in Euros. -
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Any parking beyond the reserved period is charged as a new parking period according to our current rates excluding promotions.
You can pay your excess with cash or cards at one of the parking cashiers in the terminal building or directly at the exit barrier of your parking with card only.