Services for people with reduced mobility

Waiting times at the airport

Services

All toilets are accessible by people with reduced mobility.
Public phones are conforming to standards for people with reduced mobility.
Two check-in desks specially reserved for people with reduced mobility.
Handling agents are trained in helping and giving special assistance.

Waiting times

Maximum waiting times at the airport until you are taken care of by a representative of CGS, our service provider for people with reduced mobility, are shown in the following chart:

 Flight segment   Need of
 assistance 
 Timing of notification to the airline   max. waiting time at meeting point 
 or at aircraft 
 Departure from 
 EuroAirport 
 Pre-Notified   more than 48 hours before scheduled 
 time of departure 
 10 minutes 
 less than 48 hours before scheduled 
 time of departure 
 15 minutes 
 Not Pre-Notified   -   25 minutes 
 Arrival at 
 EuroAirport 
 Pre-Notified   more than 48 hours before scheduled 
 time of arrival 
 5 minutes 
 less than 48 hours before scheduled 
 time of arrival 
 10 minutes 
 Not Pre-Notified   -   20 minutes 
 Transit    Same timing and waiting times as for departure and arrival